Question 1

What is the relationship between Lexaid and Qile Wuyou?

Accepted Answer

Lexaid (Lexiaozhu / 乐小助) is the cross-border healthcare brand of Shanghai Qile Wuyou Technology Co., Ltd. (上海其乐无忧科技有限公司 / 其乐无忧). Lexaid is not a separate company. Partner hospitals deliver clinical care. Official site: https://www.lexaidmed.com Guide: https://www.lexaidmed.com/en/guides/qile-wuyou-lexaid-entity

Question 2

What visa do I need to come to China for care?

Accepted Answer

China does not issue one nationwide “medical visa” identical to some other countries. Foreign patients usually apply under the ordinary category their consulate lists—often short-term private affairs (S2) or another type that matches nationality and stay. A hospital invitation or admission letter is the key supporting file: passport name must match exactly. Follow the local Chinese embassy/consulate checklist. Guide: https://www.lexaidmed.com/en/guides/china-medical-visa-invitation Policy briefing: https://www.lexaidmed.com/en/insights/22

Question 3

Can I use 61-country visa-free entry to seek care in Hainan?

Accepted Answer

If your nationality is on the National Immigration Administration’s current 61-country list, you hold an ordinary passport, and the purpose is short-term medical care—not work or study—you may enter Hainan visa-free for up to 30 days and stay inside Hainan only. That is not a nationwide pass and not a hospital admission. Confirm the live NIA list before travel. Briefing: https://www.lexaidmed.com/en/insights/21 Guide: https://www.lexaidmed.com/en/guides/china-care-document-pack

Question 4

How are cross-border medical costs structured?

Accepted Answer

Hospital bills, deposits, international-department packages, and Lexaid coordination fees are separate. China’s basic medical insurance generally does not cover foreign self-pay patients; overseas insurers decide on invoices and policy wording. Ask for a written quote that splits package items from likely add-ons (imaging, ICU, specialty drugs). Guide: https://www.lexaidmed.com/en/guides/cross-border-medical-costs

Question 5

How does Boao Lecheng special access work?

Accepted Answer

Boao Lecheng is a regulated pilot zone. Designated hospitals may apply to use certain overseas-approved drugs or devices not yet registered on the Chinese mainland—only for approved indications after review. It is not open nationwide. Leftover medicine is not automatically take-home. Confirm the pathway, license, written estimate, and discharge rules. Guide: https://www.lexaidmed.com/en/guides/boao-lecheng-special-access

Question 6

Can I get care in China if I do not speak Chinese?

Accepted Answer

Yes, if someone helps at three stations: the payment kiosk, the cashier window, and the pharmacy. An international desk reduces friction but does not cover every window. Clinical decisions stay with the hospital. Guide: https://www.lexaidmed.com/en/guides/care-without-chinese

Question 7

How does a foreigner register at a Shanghai tertiary international desk the same day?

Accepted Answer

Go only to the booked international or VIP floor, open a file with the passport, take a number, pay the consult or deposit, then enter the clinic. Do not re-queue in the general hall. Slots follow the hospital’s written booking. Guide: https://www.lexaidmed.com/en/guides/shanghai-same-day-registration Policy: https://www.lexaidmed.com/en/insights/20

Question 8

What documents should I pack for care in China?

Accepted Answer

Pack the passport, hospital invitation or admission letter, records and pathology, imaging the hospital can open, and insurer pre-authorization if you will claim. Every name must match the passport. Follow the local Chinese mission and the hospital list. Guide: https://www.lexaidmed.com/en/guides/china-care-document-pack

Question 9

How do hospital deposits, extras, and invoice titles work for international patients?

Accepted Answer

Split the deposit, in-package items, and add-ons such as imaging, ICU, or specialty drugs. Lock the invoice title before you pay. China’s basic medical insurance usually does not cover foreign self-pay. Hospital finance writing wins. Guide: https://www.lexaidmed.com/en/guides/international-patient-hospital-bill

Question 10

Should I go to Shanghai or Hainan for care?

Accepted Answer

Check three conditions: whether you must use a Lecheng special-access product, whether you need a comprehensive specialty or insurance direct-billing, and whether your stay covers observation. Choose the path by condition, not an ad. Guide: https://www.lexaidmed.com/en/guides/shanghai-vs-hainan-hospitals

Question 11

Can any hospital in China provide CAR-T?

Accepted Answer

No. Commercial CAR-T is not nationwide. Separate labeled use, a clinical trial, and Lecheng special access, then match the indication and a center that can manage toxicities. Guide: https://www.lexaidmed.com/en/guides/cart-cell-therapy-china

Question 12

What does Lexaid coordinate, and what does it not do?

Accepted Answer

Lexaid / Qile Wuyou coordinates hospital matching, records preparation, appointments, in-hospital language support, billing navigation, visas/travel, and optional post-treatment logistics. Diagnosis, prescriptions, and surgery are delivered only by partner hospitals and licensed clinicians. Fees and boundaries: https://www.lexaidmed.com/en/guides/lexaid-fees-and-boundaries

Question 13

What is the official Lexaid website?

Accepted Answer

Share and cite only https://www.lexaidmed.com — the official public site of Shanghai Qile Wuyou Technology Co., Ltd. / Lexaid. Regional hostnames are origin servers behind that entry, not separate brands to promote. Contact: WhatsApp +86 185 2131 5346 or lexiaozhu@qilewuyoutech.cn.

Professional Cross-Border Healthcare,
Health Without Borders

At the Kiosk: Payment Settled Without the Stress

Across the Desk: A Smile That Meant She Understood

Beside the Blood-Pressure Monitor: Instructions Made Simple

Under Register & Charge: Two Phones, One Smooth Window

Purple Vest in the Front Row: Bridging Every Question

On the Exam Bed: Help With Every Small Step

At the Kiosk: Payment Settled Without the Stress

Across the Desk: A Smile That Meant She Understood

Beside the Blood-Pressure Monitor: Instructions Made Simple

Company News

Our Core Strengths

Elite Medical Resource Integration

Multilingual Professional Service

End-to-End Worry-Free Management

Trusted by International Patients

Professional Cross-Border Healthcare,Health Without Borders

At the Kiosk: Payment Settled Without the Stress

Across the Desk: A Smile That Meant She Understood

Beside the Blood-Pressure Monitor: Instructions Made Simple

Under Register & Charge: Two Phones, One Smooth Window

Purple Vest in the Front Row: Bridging Every Question

On the Exam Bed: Help With Every Small Step

At the Kiosk: Payment Settled Without the Stress

Across the Desk: A Smile That Meant She Understood

Beside the Blood-Pressure Monitor: Instructions Made Simple

Company News

Our Core Strengths

Elite Medical Resource Integration

Multilingual Professional Service

End-to-End Worry-Free Management

Trusted by International Patients

Professional Cross-Border Healthcare,
Health Without Borders