At the Kiosk: Payment Settled Without the Stress

In the bright lobby of Shanghai International Medical Center, Lena stood before a self-service terminal showing a payment screen. A Lexiaozhu companion in a purple “Medical Companion” vest guided each tap—QR code, confirmation, receipt—until the kiosk finished the job. For a first visit, bilingual banners and digital menus still felt dense; with someone who knew the flow, registration and payment took minutes, not an anxious hour. Lena later said the visit started feeling manageable the moment a purple vest stood between her and the machine.