Shanghai Qile Wuyou Technology Co., Ltd. (上海其乐无忧科技有限公司) respects your privacy. This Policy describes how we collect, use, store, and share personal information when you use Lexaid (乐小助) websites and cross-border medical companion services.
1. Information we collect
Identity and contact data: name, email, phone/WhatsApp, nationality, passport or ID details when needed for travel or hospital registration support.
Health-related data you choose to share: medical history summaries, reports, imaging descriptions, medications, and care goals—only as needed to match hospitals/specialties and coordinate visits.
Technical data: IP address, device/browser type, approximate region, cookies or similar technologies for site function, security, and analytics.
Transaction data: booking details, payment records, and communication logs with our team.
2. How we use information
Provide companion and coordination services, respond to inquiries, and manage bookings.
Communicate about appointments, logistics, and service updates.
Improve website safety and experience; comply with legal obligations; prevent fraud and abuse.
We do not sell your personal information.
3. Sharing and cross-border transfers
We may share necessary information with partner hospitals, interpreters/companions, and logistics providers solely to deliver requested services.
Payment processors and cloud/email providers may process data as processors under contracts.
Because care is arranged in China and our company is based in Shanghai, your data may be processed in China and in regions where our origin servers operate (including US West and Singapore). We take reasonable contractual and technical measures appropriate to the sensitivity of the data.
4. Retention and security
We retain information only as long as needed for services, legal compliance, dispute resolution, and legitimate business records, then delete or anonymize it where feasible.
We use administrative and technical safeguards, but no method of transmission or storage is 100% secure.
5. Your choices and rights
Depending on applicable law, you may request access, correction, deletion, or restriction of processing, or withdraw consent where processing is consent-based.
Contact [email protected] to submit a privacy request. We may need to verify your identity before acting.
You may control cookies via browser settings; disabling some cookies can affect site features.
6. Children
Our services are directed to adults arranging care. If we process a minor’s information, it should be provided by a parent or legal guardian for care coordination purposes.
7. Contact
Data controller: Shanghai Qile Wuyou Technology Co., Ltd. (上海其乐无忧科技有限公司). Email: [email protected]. WhatsApp: +86 185 2131 5346.
Websites: https://www.lexaidmed.com, https://us.lexaidmed.com, https://sg.lexaidmed.com.