At the Kiosk: Payment Settled Without the Stress
Published by Lexaid, the brand of Shanghai Qile Wuyou Technology Co., Ltd. (其乐无忧). Company & brand
In the bright lobby of Shanghai International Medical Center, Lena stood before a self-service terminal showing a payment screen. A Lexiaozhu companion in a purple “Medical Companion” vest guided each tap—QR code, confirmation, receipt—until the kiosk finished the job. For a first visit, bilingual banners and digital menus still felt dense; with someone who knew the flow, registration and payment took minutes, not an anxious hour. Lena later said the visit started feeling manageable the moment a purple vest stood between her and the machine.
Scene
Lena’s first visit at Shanghai International Medical Center started at a self-service kiosk: bilingual banners, QR payment, and a screen she could not parse alone.
The blocker
First-time international patients often stall at registration/payment machines. A wrong tap can restart the queue; standing there without Chinese UI confidence easily costs an anxious hour.
How Lexaid handled it
A Lexaid (乐小助) coordinator—brand of Shanghai Qile Wuyou Technology Co., Ltd.—stood between Lena and the terminal and walked QR scan, confirm, and receipt in order until payment posted.
Three takeaways you can reuse
- Ask your coordinator to complete kiosk payment with you before you leave the lobby.
- Save the bilingual receipt image; insurers and later windows often ask for it.
- If the screen language flips, do not guess—reset only with someone who knows the hospital flow.