Lexaid (乐小助), operated by Shanghai Qile Wuyou Technology Co., Ltd. (上海其乐无忧科技有限公司), aims to make our websites usable for as many people as possible, including people with disabilities and international users relying on assistive technologies.
1. Our commitment
We strive to align key pages with widely recognized accessibility practices inspired by WCAG 2.1 Level AA, including readable text, keyboard-friendly navigation where feasible, sufficient color contrast, and meaningful labels for interactive controls.
Because our content includes hospital information, forms, and multilingual interfaces, accessibility is an ongoing effort rather than a one-time certification.
2. Measures we take
Semantic headings and page structure on major templates.
Support for browser zoom and responsive layouts on mobile and desktop.
Focus states and minimum tap targets on primary navigation and key CTAs where implemented.
Alternative text for meaningful images when provided in content.
Bilingual (English / Simplified Chinese) interface to reduce language barriers.
3. Known limitations
Some third-party embeds, legacy PDFs, or user-uploaded medical documents may not be fully accessible.
Complex filter panels or map-like browsing experiences may have gaps on certain assistive technologies.
We prioritize fixes based on user impact and frequency.
4. Compatible environments
We test primarily on current versions of major browsers (Chrome, Safari, Firefox, Edge) on common desktop and mobile systems. Assistive technology support may vary by device and OS.
5. Feedback and assistance
If you encounter an accessibility barrier, email [email protected] with the page URL, description of the issue, and your assistive technology if relevant. We aim to reply within 5 business days (Beijing time).
For urgent care-coordination needs, contact WhatsApp +86 185 2131 5346; our team can assist through alternative channels when a webpage is difficult to use.
6. Formal complaints
If you are unsatisfied with our response, you may escalate to the same contact address with “Accessibility escalation” in the subject line. We will review and follow up as appropriate under applicable law.